This section describes the Terms of Use that regulate the relationship between “Insaiders” and the Consumers.

The terms of use governing the relationship between “Insaiders” and the Partners can be found here (in Bulgarian).

The current Terms of service consist of the following sections:

  1. Terms of use
  2. Registration and identification
  3. Cookies
  4. Return form and complaint form

 

TERMS OF SERVICE OF “Insaiders”

 

The current Terms OF SERVICE govern the relations between „Insaiders” Ltd. , referred to as “Insaiders”, on one part, and the Consumers of Services,  listed on the Website (named below Consumers), on the other part.

“Insaiders” Ltd.  is a legal entity, registered in the Bulgarian Commercial Registrar with UIC 205229962, with seat and management address Yambol City, Graf Ignatiev district, flat 74, entrance B, 8th floor, app. 46 , e-mail address: admin@insaiders.com, phone number: +359897314214.

Please, read entirely the published Terms of service before using the information and commercial services, provided by the Site (referred to as Services).

The current document contains information about the activity of “Insaiders” and the Terms of service, provided by “Insaiders”, which govern the relations between us and each of our consumers.

Confirmation of the Terms of service is a obligatory condition for concluding a contract between the Consumer and “Insaiders”.

With accepting the Terms of service the Consumer is agreeing for his personal data to be processed on the grounds of the concluded contract between him and “Insaiders”. Such personal data is names, email, address, phone number.

DEFINITIONS

For the purpose of these Terms of service, the following Terms are to be understood as follows:

Site – https://www.insaiders.com and all of its subpages and subdomains. The Site may be also referred to in this Site as “Platform”.

Consumer –  is any natural person who acquires goods or services that are not intended to engage in commercial or professional activity and any natural person who, as a party to a contract, acts outside the scope of his trade or profession. The Consumer may be also referred to in this Site as “Traveller” or “Guest”.

Terms of service – the current Terms of service which include Terms of use, cookies policy, registration and delivery rules, voluntary dispute resolution, contract return form, complaint form and any other legally relevant information that is on the Site.

Personal data – any information about an individual which reveals his or her physical, psychological, mental, family, economic, cultural or social identity.

Service – any material or intellectual activity, which is carried out in an independent manner, and is intended for another person and is not the main object of transferring possession of a good. The Service may be also referred to in this Site as “Experience”.

Service contract – a contract other than a contract of sale under which the trader provides or undertakes to provide a service to the consumer and the consumer pays or is obliged to pay the price for the service.

Alternative Consumer Dispute Resolution – an out-of-court settlement procedure for consumer disputes that meets the requirements of the Consumer protection act and is executed by an alternative consumer dispute resolution body.

Partner – every person, natural or legal entity, which/who provides services on the Site. The Partner may be also referred to in this Site as “Local”, “Host” or “Insaider”.

 

1.    PROVIDED SERVICES

“Insaiders” is an online travel platform, which connects local experts and businesses (the Partners) from different professional fields with Тravellers (the Consumers). “Insaiders is not a Travel Agency, neither is a Tour Operator, but a technology start-up, which facilitates the communication between both parties, providing a listings and booking platform.

On the Site the Consumers have the option to review and book services offered from the Partners of “Insaiders”. “Insaiders” does not provide any services to the Consumer and does only provide the opportunity on the Site for the Consumer and the Partner of “Insaiders” to meet. The Partners are fully liable for the fulfillment and all consequences of possible not fulfillment of the provided services.

 

2.    BOOKING

2.1. Consumers are using the interface of the website of “Insaiders” to get information about the services offered by the Partners, as well as to contact them and book their services.

2.2. No payments are processed through the platform.

2.3. Consumers can contact the Partners through the contact form attached to each listing. The inquiry goes directly into the e-mail address of the respective Partner.

 

3.    PRICES

3.1. The Partners chose whether to publish in their listings the prices of the services offered.

3.2. The prices of the suggested services, when published, are these, listed on the website of “Insaiders” at the moment of placement of an booking, except from the cases of an obvious mistake.

3.3. The prices include VAT in cases the charging is applicable.

3.4. There are no booking fees to be paid by the Consumer (the Guest). The total amount to be paid is the one listed in the booking page of the service offered by the Partner.

3.5. “Insaiders” and the Partners have the right to alter at any moment and without notice the prices of the offered services on the Site, taking into account that such changes will not affect already placed bookings.

3.6. “Insaiders” can give discounts for the services, provided by the site under the applicable legislation and the rules defined by “Insaiders”. The rules, applicable to such discounts, are available at the place, where the discount is showed. Discounts may be made in different variations (for example promotions, loyalty discounts, provided individually, randomly or as a result of participation in a competition or a client research).

3.7. Different types of discounts can’t be combined in case of ordering and buying the same service.

 

4.    PAYMENT

4.1. No payment transactions are processed through the website for the services offered.

 

5.    WITHDRAW FROM THE CONTRACT AND REPLACEMENT

5.1.   The Consumer can withdraw from the contract without pointing out a reason, without being liable for any damages or penalty, in a 14-day period, as of the date of conclusion of Service contract.

5.2.   In order to exercise his right under this section, the Consumer should notify “Insaiders” unambiguously about his decision to withdraw from the contract, by individualising the services by giving all data about the placed order, including, but not limited to: content and cost of the order, data of the person, who has placed the order, etc.

5.3.   “Insaiders” publishes on its website a Return form and complaint form.

5.4.   “Insaiders” provides to the consumer the opportunity to fill and send online a standard return form or another unambiguous application. In these cases “Insaiders” within a reasonable time sends to the Consumer a confirmation of receiving the withdraw.

5.5.   When “Insaiders” has made expenses regarding the  performance of the contract and the Consumer withdraws from the contract, “Insaiders” has the right to keep the sum for the expenses made and to require their payment.

5.6.   The Consumer does not have the right to withdraw from the contract in cases when a subject matter of the contract is the provision of services, when they have been fully provided, if the performance has begun, with the consumer’s express agreement and confirmation on his side that he knows he will lose his right of withdraw, when the contract is fully operated by the Trader;

5.7.   “Insaiders” reimburses the sum paid to the Consumer.

 

6.    COMPLAINTS

6.1.   The Consumer shall be entitled to complain in respect of any non-conformity of service with the negotiated/ordered.

6.2.   The consumer shall be entitled to address a complaint in respect of services, regardless of whether the producer or trader provided a commercial guarantee for the said services.

6.3.   The complaint of services may be addressed in a period of 14 days since the non-conformity of the service with the negotiated was found.

6.4.   The complaint shall be made verbally on the phone of  “Insaiders”  or in writing, via the indicated e-mail or by mail to the address of the entity. “Insaiders” presents on its site access to a form of complaint.

6.5.   Upon addressing a complaint, the consumer shall specify the purpose of the complaint, the manner of satisfaction of the complaint preferred thereby, respectively, the amount of the sum claimed, and contact address, phone and e-mail.

6.6.   Upon submission of a complaint, the consumer shall mandatorily attach the documents supporting the complaint:

1)    a cash register receipt or invoice;

2)    written statements or other documents establishing the lack of conformity of the services with what has been agreed;

3)    other documents establishing the grounds and amount of the claim.

6.7.   Addressing a complaint to the trader shall not limit the bringing of an action.

6.8.   “Insaiders” keeps a register of the complaints submitted. The document consisting the submission number of the complaint from the register and the type of service is sent to the email, provided by the consumer.

6.9.   When “Insaiders” satisfies the complaint, it issues a document in 2 copies and provides one of them to the Consumer.

7.    INTELLECTUAL PROPERTY

7.1.   The rights of intellectual property over materials and resources, placed on the website of “Insaiders” (including the existing database), that are an object of protection under the Law on Copyright and Neighbouring Rights, are property of “Insaiders” or the indicated person, who transferred the right of use to “Insaiders” and can not be used in violation of the current legislation.

7.2.   When copying or reproducing information beyond the legal limits or by any other violation of intellectual property rights on the resources of “Insaiders”, “Insaiders”   has the right to make claim for all damages including direct and indirect damages.

7.3.   Except as expressly agreed upon, the Consumer may not reproduce, modify, delete, publish, distribute or otherwise disclose the information resources posted on the “Insaiders” website.

7.4.   “Insaiders” is obliged to exercise due care to enable the Consumer to have normal access to the services provided.

7.5.   “Insaiders” reserves the right to stop access to the services provided. “Insaiders”  has the right, but not an obligation, at its discretion to delete information resources and materials posted on their site.

8.    TERMINATION AND CANCELLATION OF THE CONTRACT

8.1.   “Insaiders” has the right at its sole discretion without giving notice to terminate the contract if it finds that the services provided are used in violation of the present Terms of service, the applicable legislation and the generally accepted moral norms.

8.2.   Except as provided in these Terms of use, the agreement between the parties shall terminate upon termination of the activity of ““Insaiders” or termination of maintenance of its website.

8.3.   Except from the case outlined  above, either party may terminate this Agreement by giving one week’s notice to the other party in the event of failure to perform the obligations under the contract.

8.4.   The written form of the contract is considered fulfilled by sending an e-mail message, pressing an electronic button on a content page to be filled in or selected by the Consumer or check box on the website, etc., insofar as the statement is recorded technically in a way that enables it to be reproduced.

9.    SEVERABILITY CLAUSE

9.1.   The parties declare that if any of the provisions of these Terms of use prove to be invalid, this will not invalidate the entire contract or any of its parts. The invalid clause will be replaced by the mandatory rules of the law or established practice.

10. AMENDMENT TO THE TERMS OF SERVICE

10.1.   “Insaiders” is obliged to notify Consumers for any amendment to these Terms of service within 7 days of the occurrence of this circumstance at the email address specified by the Consumer.

10.2.   When the Consumer disagrees with the Terms of service, the Consumer has the right to withdraw from the contract without giving any reason and without being liable for damages or penalty. In order to exercise this right, the Consumer must notify “Insaiders” within one month of receiving the notice under the preceding paragraph.

10.3.   In case the Consumer does not exercise his right to withdraw from the contract in accordance with these Terms Terms of service, the Consumer shall be considered to have accepted the Amendment without objection.

11. LIMITATION OF LIABILITY

11.1.   The Marketplace responsibility is limited to providing the platform for hosts and guests to connect.

11.2.   The participation in any of the services listed in this Site is at the own risk of the Consumer.

11.3.   In no event “Insaiders” shall be held liable for any indirect, special, incidental or consequential damages as a consequence of participating in a Partner’s service.

11.4.   “Insaiders” is not liable for the completeness, accuracy and reliability of the information published by the Partners.

11.5.   Any arising dispute between a Consumer and a Partner from the provision or lack of such of a booked service shall be solved between both parties. “Insaiders” reserves its right, but has no obligation, to intervene and act as intermediary in the resolution of a conflict.

 

12. APPLICABLE LAW

The provisions of the law of Republic of Bulgaria  shall apply to any cases unregulated under these Terms of service.

 

REGISTRATION AND IDENTIFICATION

 

“Insaiders” identifies Consumers of the site by storing log files on the Site’s server.

“Insaiders” has the right to collect and use information about Consumers on the grounds and for the purpose of performing the contract concluded in Terms of service with the Consumer. The information by which the person can be identified may include names, email, address, phone number. The information also includes any other information that the Consumer enters, uses or provides upon use of the Services provided by “Insaiders”.

Only people over the age of 16 may register on the site.

“Insaiders” takes due care and is responsible for protecting the Consumer’s information that has become known to him regarding the registration, except in cases of force majeure, accidental occurrence or malicious actions of third parties. In the registration form completed by the Consumer upon registration,“Insaiders” indicates the mandatory or voluntary nature of providing the data and the consequences of the refusal to provide them.

“Insaiders” may reveal personal data to third parties only in the cases provided by the law and in the circumstances provided for by the law or with the express consent of the Consumers.

The Consumer can sign up by filling in the online registration form, available online on the “Insaiders”‘s website, to agree to the Terms of use. By pressing the virtual button with the text “Sign up” or other analogous text having the force of a written confirmation of the Terms of service, the Consumer makes an electronic statement within the meaning of the Electronic Document and Electronic Signature Act, stating that he is familiar with the General Terms, accepts and undertakes to observe them. “Insaiders” may store in the log file on its server the IP address of the Consumer as well as any other information necessary to identify and reproduce its electronic statement for the acceptance of the Terms of service in the event of the occurrence of legal dispute. The text of the Terms of use is available on the Internet at “Insaiders”‘s site in a way that allows it to be stored and reproduced.

When completing the application for registration, the Consumer is required to provide full and accurate data about the identity (for individuals), the legal status (for legal persons) and the other required by the electronic form of “Insaiders” data as and update them within 7 (seven) days of their change. The Consumer declares that he agrees to provide the required personal data, ensuring that the data he provides during the registration process is true, complete and accurate, and will update them in a timely manner if changed by the latter. In the event of false data being provided,“Insaiders” has the right to terminate or suspend without notice the provision of services as well as the maintenance of the Consumer’s registration.

Upon registration, the Consumer receives a unique Consumer name and a password for accessing the services available through the“Insaiders”’s website.

The username, which the User registers with does not give him any rights other than those expressly stated in these Terms of service. The registrant, in his / her capacity as a representative of a legal person, is obliged to enter his / her full name and address, respectively the name of the legal entity he represents.

The user is required to take all care and to take the necessary measures that are reasonably practicable in order to protect his / her password and not to disclose his / her password to third parties and to immediately notify “Insaiders” in case of unauthorized access, as well as in probability and suspicion of such. He / she bears the responsibility and risk of protecting his / her password, as well as all actions performed by him / her or by a third person using his / her password.

 

GOVERNING BODIES

The bodies governing the activity of “Insaiders” are the Consumer Protection Commission (CPC) and the Commission for Personal Data Protection (CPDP) with the following coordinates:

For CPC:

  • Website: https://kzp.bg/kontakti
  • phone number: 0700 111 22
  • email: info@kzp.bg
  • address: Sofia, Slaveykov sq., №4А, fl.3,4,6

For CPDP:

  • Website: https://www.cpdp.bg/
  • phone number: 02/91-53-518
  • email: kzld@cpdp.bg
  • address: Sofia 1592, Tzvetan Lazarov blvd. № 2

DISPUTES

Consumers can use the European Dispute Resolution Online Platform (ODR) available at / http://ec.europa.eu/odr/ – a unified access portal allowing EU users and traders to settle disputes between themselves.

Alternative dispute resolution (ADR) between consumers and traders is an out-of-court conciliation procedure on a voluntary basis. The general conciliation commissions help to reach agreement between consumers and traders in disputes over service contracts. The General Conciliation Commissions are defined on a regional basis and competent to resolve disputes between “Insaiders” and Consumer is General Conciliation Commission with headquarters in Sliven and the region of operation of Sliven and Yambol region;

The Consolidated List of Recognized ADR Authorities of the Member States of the European Union can be found at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show

 

COOKIE POLICY

 

Using “cookies”

Cookies are short text files or small bundles of information that are stored through the internet browser of your terminal device (PC, tablet, laptop or cell phone) when you visit different websites and pages on the Internet. The primary purpose of cookies is to make the Consumer recognizable when he returns to the website. Some cookies have a more specific purpose, such as storing Consumer behavior on the site and making it easier for the Consumer to use the website. More information on how cookies work can be found on the Internet.

How are cookies used on this Website?

We use cookies on this website primarily for facilitating the usability of the site, improving its work, and storing information about Consumer behavior. No personal data is stored in this process, ie. through the cookies of the site we can not identify you as a person, so the collection of this information does not apply to the Law for Protection of Personal Data. Collected information from cookies is typically used in a generic way to analyze Consumer’s behavior on the Website, which allows us to improve the functionality of the site, the Consumer paths, and the content we use.

Which cookies are used on this website?

Session cookies

This type of cookies makes it easier for you to use the site, and they store information temporarily only within the session of your browser. Typically, the information that is stored through them is what services you’ve added to your cart, which pages of the site you’ve visited, and how you’ve accessed some information. They do not collect any information from your computer and are automatically deleted when you leave the Website or end the session of your browser.

Persistent cookies

They enable us to store specific browsing information, such as analyzing site visits, how you’ve reached the Website, what pages you’ve reviewed, what options you’ve chosen, and where you’ve been targeting through this Website. Tracking this information enables us to make improvements to the Website, including bug fixes and content expansion. The shelf life of this type of cookie varies according to its intended purpose.

Third party cookies

Our site has links to other sites or embedded content from other sites, such as Facebook, YouTube, Twitter, Google+, LinkedIn, partner websites. It is possible that when visiting these sites or opening content from them, they will be stored on your terminal cookies from these websites. These cookies are defined as third-party cookies, and we have no control over the generation and management of these cookies. This is why we encourage you to search for information about them and how to manage the third-party websites.

How can I manage the use of cookies from this Website?

All browsers allow you to manage cookies from a specially designed folder on your browser. You can block the receiving of cookies, delete all or part of them, or set your cookie preference settings before initiating a visit to our site. Keep in mind that deleting or blocking cookies may adversely affect the functionality of our Website and, hence, your Consumer experience.

Disable or block cookies

Controlling, disabling, or blocking cookies is governed by your browser settings. Keep in mind that a full ban on the use of all cookies may affect the site’s performance, its effectiveness, and access to certain information.

 

RETURN FORM AND COMPLAINT FORM

 

STANDARD WITHDRAWAL FORM TO FACILITATE THE RIGHT OF WITHDRAWAL

(fill in and submit this form only if you wish to terminate the contract)

 

To „Insaiders” Ltd. , 205229962

 

I hereby inform you that that we want to withdraw from the contract for the provision of the following service:

……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………….

 

Ordered/received on – ……………………………………………………………………………………………………

 

Name of the Consumer/s – ………………………………………………………………………………………………………

 

Address of the Consumer/s- ………………………………………………………………………………………………………

 

 

Signature of the Consumer/s: ……………………………………………….

(only if this is a paper form)

 

Date: ……………………………………………

 

 

 STANDARD FORM TO FACILITATE THE RIGHT OF COMPLAINT

 

To „Insaiders” Ltd. , 205229962

 

I hereby inform you that I have found a non-conformity of the service (s) with the agreed.

Subject of the claim:

 

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

Ordered on/Received on: ……………………………………………………………………………………………………

 

Preferred manner of satisfaction for services:

  1. Conducting the service in accordance with the contract
  2. Discount on the price
  3. Refund of the sum paid

(circle the preferred option)

 

I attach the following documents:

  1. receipt or invoice;
  2. protocols, acts or other documents establishing the non-conformity of the service with the agreed;
  3. other documents establishing the claim’s grounds and size.

(circle the preferred option)

 

Size of the sum claimed:

……………………………..

Name of the Consumer/s

………………………………………………………………………………………………………

Address of the Consumer/s – ………………………………………………………………………………………………………

 

Signature of the Consumer ……………………………………………….

(only if this is a paper form)

 

Date: ……………………………………………